Terms & Conditions

Welcome to Swarajya Weaves. These Terms and Conditions outline the rules for using our website and purchasing our handcrafted products. By accessing our site or placing an order, you agree to follow the terms mentioned below. Please read them carefully before shopping with us.

Acceptance of Terms

By using our website, you confirm that:

  • You are at least 18 years of age or have consent from a parent or guardian.
  • You have read and accepted these Terms and Conditions before making a purchase.

Products and Craftsmanship

At Swarajya Weaves, every product is handwoven and uniquely crafted by skilled artisans.
Please note:

  • Slight variations in color, weave, and design are part of the handmade process and not considered defects.
  • All product descriptions, prices, and images are displayed as accurately as possible. However, minor differences may occur due to screen settings or dye variations.
  • Prices and product availability may change without prior notice.

If any pricing or listing errors occur, we reserve the right to correct them and cancel or modify any affected orders after informing the customer.

Orders and Payments

Once an order is placed on our website, you will receive an order confirmation email.
Your order will be processed once payment is successfully received.

Payment Methods Accepted:

  • Online payment via secure gateways (UPI, credit/debit cards, wallets, and net banking).
  • Cash on Delivery (COD) available for select pin codes within India.

Important:

  • Please ensure correct billing and shipping information while placing your order.
  • Orders may be cancelled or delayed if payment is not verified or if incorrect details are provided.

Shipping and Delivery

  • Orders are usually processed within 3–5 business days after confirmation.
  • Delivery takes approximately 7–10 business days depending on your location.
  • You will receive tracking information once your order is dispatched.
  • Delivery timelines may vary due to festivals, logistics delays, or unforeseen circumstances.

For complete details, please refer to our Shipping Policy.

Returns, Exchanges, and Refunds

We take great care to ensure quality in every handcrafted product.
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos or videos.

Return & Refund Conditions:

  • Return requests must be raised within 7 days of receiving the product.
  • The product must be unused, unwashed, and returned with all original tags and packaging.
  • Customized, sale, or clearance items are non-returnable.
  • Once the returned item is inspected and approved, refunds are initiated within 7–10 business days to the original payment method.
  • COD orders will be refunded via bank transfer after product verification.

For detailed information, please check our Return & Refund Policy.

Cash on Delivery (COD)

  • COD is available only for eligible pin codes within India.
  • Additional service fees may apply for COD orders.
  • Please ensure the exact payment amount is ready at the time of delivery.
  • Repeated cancellations or refusals to accept COD orders may result in suspension of the COD facility for your account.

Use of Website

By using our website, you agree to:

  • Access it only for lawful purposes and personal use.
  • Not copy, reproduce, or misuse any content, images, or product designs displayed on the website.
  • Acknowledge that all intellectual property, including the name Swarajya Weaves, logos, and product images, belongs solely to us.

Limitation of Liability

  • Swarajya Weaves is not responsible for any indirect, incidental, or consequential damages arising from use of our website or products.
  • As all products are handcrafted, minor imperfections or variations are natural and celebrated as part of traditional artistry.

Privacy and Security

Your privacy and trust are important to us.
All customer information is protected and handled as per our Privacy Policy.
Payment information is processed securely through our trusted payment partner. We do not store any card or payment details on our servers.

Changes to Terms

We may update or modify these Terms and Conditions at any time without prior notice.
Revised terms will be effective immediately upon being published on our website.

Governing Law

These Terms and Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

Contact Us

For questions or assistance, please reach out to us:

Swarajya Weaves Customer Care
Address: No. 161, 12th main Nagendra block girinagar bangalore 560050
Email: swarajyaweaves@gmail.com
Call: +91 – 7411779192

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